Shipping Policy (India)

Order Processing & Delivery

  • Orders are processed within 1–4 business days from the date of purchase.
  • Once dispatched, delivery usually takes 4–10 days, depending on the courier partner and your location.
  • Delays may occur due to factors beyond our control such as national holidays, weather conditions, courier backlogs, government restrictions, or non-serviceable pin codes.
  • Address changes are not possible after dispatch, so please double-check your details at checkout.

Shipping Charges & Free Shipping

  • Free shipping is available on orders worth ₹999 and above.
  • We reserve the right to withdraw or modify this offer at any time.

Return to Origin (RTO) Policy - Prepaid Orders

  • Refunds: If your prepaid order returns to us due to an incorrect address, missed delivery attempts, or refusal, we can issue a refund for the order value after deducting ₹180 to cover logistics charges already incurred.
  • Re-shipment: If you’d like us to send the order again, we can re-ship it once you pay ₹220 (to cover the return fee and fresh shipping charges).
  • Courier Errors: If the RTO happens because of a courier issue (for example, non-attempted delivery or misrouting), you’ll receive either a full refund or a free re-shipment, as per your choice.

Return to Origin (RTO) Policy - Cash on Delivery (COD) Orders

  • For COD orders that return to us, we can re-ship them only after receiving advance payment of the full order value plus ₹220 (to cover the two-way RTO cost and new shipping).
  • Repeated COD returns will result in COD being disabled for future orders on your account.

Lost or Damaged Parcels

  • A parcel is officially marked as LOST only after the courier company completes its investigation and issues a report confirming the loss. This process can take a couple of weeks.
  • If you are in a hurry to receive your products, we recommend placing a fresh order. Once the courier confirms the earlier parcel as lost, we will issue a full refund to your original payment method.
  • If your order is delivered damaged, please notify us within 48 hours of delivery with supporting photos. We will arrange a replacement at no extra cost or a full refund, based on your preference.

Tracking & Delivery Attempts

  • Once your order has been dispatched, tracking details will be shared via email/SMS/WhatsApp. Customers are expected to track their parcels and coordinate with the courier for delivery.
  • Courier company generally make 2 or 3 delivery attempts. If delivery is not completed, the parcel will be returned (RTO), and our RTO policy will apply.

Serviceability

  • If your pin code is not serviceable or the courier cannot deliver to your area, we may request an alternate address or cancel and refund your order.

Delays Beyond Our Control

  • Namora is not liable for delivery delays caused by factors outside our control, including but not limited to: courier delays, natural disasters, strikes, lockdowns, or government restrictions.